We host and manage your applications, databases and storage. We monitor continuously, apply security updates and back up every day. With 99.5% uptime per month, backed by an SLA, and support from the people who know your set-up.
The SLA at a glance
Anyone can buy hosting. Managing, securing and monitoring it is a craft. Choose managed hosting if you’d rather hand that over.
The specifics, such as resources and price, are set out in your service agreement. This is what comes as standard.
Hosting for applications, databases and storage
Continuous monitoring
99.5% uptime per calendar month
Support by email
Daily backups
Security
Your data stays yours
Maintenance announced in advance
Scaling on request
A clean exit
Our approach
From the initial set-up to day-to-day care: you always know who manages your environment and how to reach us.
We discuss what your application needs and set out the arrangements in a service agreement: services, resources and price. Then we set up your environment, with security, monitoring and daily backups from day one. Special backup requirements? We build them in here.
We monitor your environment continuously. We apply security updates regularly, and urgent patches immediately when needed. Scheduled maintenance happens outside busy hours where possible and is announced by email at least 48 hours ahead. If you’re approaching your resource limits, we’ll tell you in good time.
Got a question or a problem? Email us and you’ll get a response within 24 hours on business days. Critical issues get priority. We’re also there for scaling, restoring a backup or exporting your data. And if a security incident affects your data, we’ll tell you promptly.
Working together
Managed hosting comes with a monthly fee. Everything you get is set out in black and white in your service agreement.
How we charge
You pay monthly. The services and resources you get, and what they cost, are set out in a service agreement. Need more capacity? We’ll discuss the options together, including what they mean for the price. You can cancel with 30 days’ notice.
Application hosting, database management, storage, continuous monitoring and technical support. The exact services and resources, and the monthly fee, are set out in a service agreement tailored to your situation.
We guarantee 99.5% uptime per calendar month. Scheduled maintenance (announced by email at least 48 hours in advance), force majeure, and issues caused by your own actions or by third-party services we don’t manage are excluded. If we fall short of 99.5%, you receive service credits on your next invoice: 10% of the monthly fee for uptime between 99.0 and 99.4%, 25% between 98.0 and 98.9% and 50% below 98.0%. Credits must be requested within 30 days of the month concerned. The full terms are in our terms of service.
Within 24 hours on business days (Monday to Friday, excluding Dutch public holidays). Critical issues that affect availability get priority and are addressed as quickly as possible. Support is provided by email, at hello@broeders-it.com. The response time refers to our first response; how long a fix takes depends on the issue.
We make automated daily backups of all your hosted applications and databases and keep them for 30 days, in a geographically separate location. If data is lost, we restore the most recent backup at no extra cost. Have specific backup requirements? We’ll discuss them during onboarding.
Tell us what you run and what you need. We’ll propose a service agreement that fits.