You work directly with the people doing the work, you see progress early and often, and you know where you stand before we start. Below, we explain how an engagement runs, how our pricing models work and what you can expect from us.
Principles
Six principles that apply to every engagement, whether it’s advice, software, a website or hosting.
Step by step
Every engagement follows the same path. For each step, you’ll see what happens, what you get from us and what we need from you.
You tell us what you’re up against and what you want to achieve. We listen, ask questions and tell you honestly whether and how we can help.
We map out your situation properly: we talk to the people doing the work, look at your systems and data, and find out where the real bottlenecks are. Then we turn that into a concrete proposal. The quote is valid for 30 days, and we start once you’ve accepted it in writing.
We get to work, and you stay in direct contact with the people doing it. Regular check-ins and demos show you early what’s been built. If your priorities shift, we adapt quickly.
Before anything goes live, we test it thoroughly. Then we hand everything over properly, with documentation that actually makes sense and training for your team. After launch, we stay available for the questions that come up.
Pricing models
Every engagement is different, so together we choose the model that fits. You won’t find amounts here: they’re in your quote, in black and white, as soon as we know what you need.
You know up front what you’ll get and what it will cost.
Flexible support: you pay for the time we spend.
Ongoing care for your systems, at a monthly rate.
Whichever model you choose, these terms apply to every engagement. You’ll find the details in our terms of service.
Read the terms of serviceQuotes are valid for 30 days
Payment within 30 days
Instalments for larger projects
If the scope changes
The custom work is yours
30 days’ notice
Every engagement starts with a clear quote
Tell us what you need, and we’ll suggest the approach and pricing model that suit your project.
Per service
The four steps above are the common thread. For each service, we fill them in with phases that suit the kind of work.
Advice and hands-on delivery: we map out what’s going on and work alongside your team.
More about IT consultancyWe take an honest look at your data, tools, workflows and bottlenecks.
We work alongside your team, for example as programme manager, data analyst or IT coordinator.
We keep improving based on real results, not assumptions.
Software built around how your business works, not the other way around.
More about custom softwareWorkshops and interviews define the goals, the scope and a realistic timeline.
We build in steps, with regular demos and quality built in from day one.
Thoroughly tested and well documented, with training and support after launch.
A website or online shop that loads fast, wins visitors over and grows with your business.
More about websites and e-commerceWireframes and mock-ups show what you’ll get before any code is written.
Fast, responsive and built on solid SEO foundations. For online shops, payments included.
We handle the go-live and teach you to manage your own content.
We host and manage your applications, databases and storage, so you can focus on your business.
More about managed hostingWe set up your environment and agree services, resources and price in a service agreement.
We monitor your environment continuously, make daily backups and install security updates.
Email support, with a response within 24 hours on business days.
FAQ
Short, honest answers about quotes, payment and working together.
That depends on the type of engagement. We use three pricing models:
Fixed price for projects: after the analysis, you receive a quote with the scope, timeline and price.
Time-based for consultancy and embedded roles: by the hour or by the day.
Monthly fee for managed hosting and ongoing support: set out in a service agreement.
We don’t list amounts on our website: every engagement is different. Read more about how we work and our pricing models.
A quote sets out the scope, approach, timeline and price, so you know exactly where you stand. It’s valid for 30 days unless it states otherwise. The project starts once you accept the quote in writing or sign a project agreement.
Invoices are due within 30 days of the invoice date, unless we agree otherwise. For larger projects, we can invoice in instalments, so you don’t pay everything in one go.
That happens, and we adapt. If the agreed scope changes, that may affect the timeline and the costs. We talk openly with you about what a change means, so there are no surprises afterwards.
Yes. Either of us can end a project with 30 days’ written notice. You pay for the work completed up to the termination date, and you receive everything that’s finished by then.
Tell us what you’re up against. You’ll get honest advice and, if we can help, a clear quote.